We will answer any questions you may have about our online sales, rights or partnership service right here.
How do I purchase your coffee?
Select your favourite coffee or treats at our Shop. Add the qty in which you would like to purchase and make your payment at the checkout counter.
For an easier shopping experience, we recommend registering yourself one-time to save your personal detail information for your subsequent online purchase.
What shipping methods are available for coffee?
Coffee is shipped via either
- Our own Designated Drivers, or our third party logistic partners: DHL or LineClear
Note that it is estimate that shipping time will be between 3 to 5 working days.
How do I track my orders?
After purchasing from our webstore, you will receive an email notification of confirmation followed by delivery status and tracking number.
You can track your order via
DHL tracker – https://dhl.com/my-en/home/tracking.html.
LineClear tracker https://lineclearexpress.com/tracker
If you have further queries, please reach out to us firstname.lastname@example.org
How do I know if an item is in stock?
All items are in stock unless “SOLD OUT” is indicated.
Can I request deliver to another address, other than my card billing address?
Yes, it is possible if the delivery address is within Malaysia.
What should I do if my order is on hold?
If the transaction is on hold and you did NOT receive an email acknowledgement stating your payment was successful:
Reach out to us email@example.com or via Facebook @degayocoffee.
If the transaction is on hold BUT you have received an email acknowledgement that your payment was successful:
It could be a delay in your payment processing due to the non-working day issue. If the transaction is still on hold in the next working day, reach out to us firstname.lastname@example.org or via Facebook @degayocoffee.
I would like to amend my order after payment made, what should I do?
If you would like to amend your order, please reach out to us at email@example.com or via Facebook @degayocoffee. Please mention your ORDER ID and contact number for further checking.
What if there are missing / wrong items when I receive my order?
For missing or wrongly shipped items, please reach out to us firstname.lastname@example.org or via Facebook @degayocoffee quote your transaction reference number.
For easy checking and reference, please snap a photo of the products that you received, in the original carton box and send the photos to the Customer Service Executive at 012-921 6683
Our Customer Service is available from Monday to Friday, 9am to 6pm; Saturday, 9:00am – 1:00pm (Malaysia time). We will reply you within 24 hours or possible 48 hours on weekends.
Do you offer light, medium, and dark roasts?
We do not normally focus on roast level as a taste factor rather we roast our coffee batches with the intention of obtaining its best flavour qualities from their respective region. Having said that, our coffees are considered to be on a medium spectrum with recommendations of darker roast profiles usually suited for espresso.
Do you have corporate gift options?
Yes we do! We offer a range of Corporate Gift Program that includes workshops! Reach out to our team here for any enquiries: email@example.com
Can I buy your coffee wholesale or in bulk?
We offer wholesale opportunities for food and beverage managers, café owners who wishes to offer Degayo Coffee at their establishment. Do reach out to our team for more information: firstname.lastname@example.org
What brew methods do you recommend?
Our coffee beans are roasted for versatility across many brewing methods and tools. When identifying the right coffee for individuals, it all comes down to your personal preference. As such, we provide with a few resources in our brewing method page.
But do reach out to us for any questions about brewing your coffee or if you do need any form of coffee support! We are more than happy to brew up a storm with you
How should I store my coffee and how long does your coffee stay fresh?
We usually recommend consuming your coffee within the month that you receive your coffee. We have tested and confirms that our coffee’s optimum flavours can still be detected within this time.
Store your coffee beans in a cool, dry place, away from heat and light. We also recommend that after opening your coffee bags, to store in an airtight container.
Note: We do not recommend storing your coffee beans in a refrigerator even after opening and storing in an airtight container. By doing so, you will end up with flavour loss particularly from moisture present in the refrigerator.
For Merchandise or Brew Equipment Purchases
If merchandise, apparel, and/or brew equipment is broken or defective upon arrival, you mat return or exchange the product within 7 days from purchase.
If you want to make a return on merchandise, that is not broken or defective, the product must be unused and in its original packaging. If we receive the product and it appears to be used, you will not be refunded.
Disclaimer: Degayo Coffee does not cover the return shipping cost for the product. For all returned goods, please return them to our address as we would need the damaged goods returned for further investigation from our team. Contact email@example.com and someone from our team will get back to you with further information.